Why I Started Sublimation Health

Every time someone in my family entered the healthcare system, something went wrong. Not occasionally, every single time. Delays, errors, and breakdowns in communication that traced back to systems that couldn't keep up with the humans trying to use them. From my training, I understood that these weren't isolated incidents, they were symptoms of infrastructure failing the people it was meant to serve.

 

Every patient in a hospital bed is someone's parent, child, or partner and every minute that goes by creates greater anxiety. Every delay matters. Every outage has consequences that ripple far beyond an IT ticket.

I didn't start this company to run a migration factory. I started Sublimation Health to fundamentally change healthcare in the way I could best contribute which was not by becoming a clinician or researcher, but by fixing the foundation everything else depends on.

I've served in just about every healthcare IT role you can imagine. Roles that put me right in the middle of operations: radiology, lab, patient transport, revenue cycle, and everything connecting them. I've eaten more Thanksgiving dinners in my truck than I care to remember, dealing with outages caused by accumulated tech debt every healthcare IT professional knows intimately. When you're in the thick of it restoring systems while the world sits down with family, you realize uptime isn't a metric, it’s a patient care issue.

I eventually learned something that changed everything: None of this is an IT project.

When your EHR goes down, it's not the IT team that suffers most, it's the nurse who can't access medication orders, the radiologist who can't read a critical scan, the patient waiting for a diagnosis, or the CFO watching revenue cycle grind to a halt.

Healthcare IT professionals are some of the most dedicated, mission-driven people in the industry. They're not the problem, they're trying to solve it with one hand tied behind their backs, constrained by legacy systems, vendor lock-in, and infrastructure that costs a fortune just to keep the lights on. Even those who contributed to technical debt did so not out of incompetence, but out of necessity, while being treated as a cost center and having staff reduced due to "benchmarking" year after year.

At Sublimation Health, I surrounded myself with people that shared a similar background and passion, but that are much smarter than I am. We are healthcare people first! We believe that we've finally cracked the contractor's code. You know the old saying: "Fast, cheap, good quality - pick two." It's become an excuse for mediocrity. We figured out how to deliver all three, and the secret isn't cutting corners. It's doing the work right from the start, with methodology and discipline, so you don't spend years fixing what was rushed or compromise on quality because budgets ran out. When you architect correctly, optimize continuously, and refuse to accumulate new technical debt, speed and cost-effectiveness follow naturally.

This is strategic work. Every dollar we free up from infrastructure costs can go toward clinical programs. Every hour IT teams reclaim from maintenance can advance patient outcomes. Every system we stabilize is one less person waiting for care because technology failed or one less family member in a waiting room wondering why answers are taking so long.

We built Sublimation Health on a simple philosophy: Partner with health systems and their vendors, don't fight them. Never forget that behind every system are IT professionals who deserve better and patients depending on us to get it right.
That's why I do this work. And that's why we'll never compromise on delivering transformations that actually transform.